Medical Guardian MGMove – Medical Alert Smartwatch for Seniors - Water-Resistant, Fast & Reliable 4G GPS Tracker with 24/7 Emergency Operator Care

Oh my God absolutely horrible product and service I have spent over 3 hours trying to set this watch up the customer service was rude they said they were updating they didn't know how to operate the app they couldn't tell me how to do things and they were really rude and Kurt to me talking talking condescending to me hanging up on me I hope you read this review before you waste your time I mean I've wasted some valuable time I was in a bind and needed this watch quick and to set it up so that I could go to work and be able to have some peace of mind about leaving my dad at home but I just want to say please don't don't do it I mean even if they get the bugs worked out the the rudeness of the customer service the one good thing about customer service is they did speak English they didn't have a accent but every female I talk to most of them are females except for one where really rude and acted irritated and they kept putting me on the hold just about basic troubleshooting you know they didn't know they don't know I really wish I could talk to somebody higher up in the company but you know you do stuff like this you know you're not going to keep on you're not you're not going to it's going to eventually catch up with you

after 3 strokes and heart valve replacement this was a good feeling of security for my spouse

My overall experience with Medical Guardian was simply not acceptable for a medical emergency alert device that is expected to save a life. The support desk for the service was not dependable, and did not notify me when alerts were received. There were also multiple false alerts that resulted in EMTs being sent to my mom's home at 2:30 in the a.m. I also had multiple failures of the hardware, which was a prior model to this watch. MG replaced the device three times during the contract, finally replacing it with one of these MG Move watches. The retention specialist that 'upgraded' me lied about the watch supporting fall detection, which was the only reason I used a device like this in the first place. When my mom did eventually fall - breaking multiple bones -- the lack of fall detection meant she eventually called the EMTs using her home phone. MG provided two months of service credits to attempt to make up for the awful service experience. When I cancelled the service, they took back the service credits and kept two months of my renewal premium. Overall, the Medical Guardian Service and MGMove watch were not trustworthy, demonstrated terrible lack of business ethics, and were not worth the significant cost.

I ordered this watch for my elderly father, who has lost his strength and urgently needs an SOS device to call for help. This watch arrived and immediately produced an error message "Error: your watch was unable to complete its setup. Please check your internet connection and try again." There is nothing wrong with my internet connection. The product comes with no instruction manual, and the online instruction manual contains no troubleshooting. I have been unable to contact their customer service all weekend because they are closed. I will now have to either leave my father alone all day while at work with no way to call for help, or take the day off just to call this disgusting company. I want to emphasize that I am TRULY DISGUSTED with this product and company right off that bad.

I could not use it. It was for AT&T. My provider is Verizon so I sent it back.

Got it on Prime Day, so it was 1/2-price!Yes, looks nice!It fits okay.Found out when speaking to customer service to activate my account that there's NO Fall Detection available for a watch, one of my main reasons for getting this item.(I just looked at the ad page again, and didn't see anything about 'Fall Detection')Also was told that a pendant MUST be worn around neck for Fall Detection to work, NOT clipped to your belt!(thinking about this now, where would I clip it when I shower??)Oh, well... it also counts my steps and shows me the weather.

The latch broke within a year of having this watch..they only offer 90 day warranty..I feel they are making a medical safety device and should stand behind their product for more than 90 days..they only want to sell us another watch..and you can't change the band so I feel they are well aware of this problem .. look for a better company when purchasing safety items

got it during Prime days and save about $100